AEGENT-lite: Terms Of Use

1. Acceptance of Terms

1.1. By installing or using the Aegent-lite agent (“Agent”), you agree to these Terms of Use. If you do not agree, do not use the Agent.

1.2. The Agent is published on the Microsoft Commercial Marketplace and is subject to Microsoft’s policies for third-party applications, including but not limited to privacy, security, accessibility, and Responsible AI standards. By using this Agent, you also agree to comply with all applicable Microsoft terms and policies including Microsoft’s End User Licence Agreement (EULA), available via the Microsoft Commercial Marketplace.

1.3. Kainos is not responsible for any acts, omissions, failures, or breaches by Microsoft, including but not limited to infrastructure, data handling, security, or availability of the Agent. All such matters are governed by Microsoft’s terms and policies.

2. Purpose and Functionality

The Agent assists security, risk, and compliance teams by summarising and surfacing organisational content from approved Microsoft 365 sources (e.g., SharePoint, OneDrive, Teams, Outlook), and by answering common security and compliance questions using a Kainos-maintained knowledge base of standards, frameworks, and best practice (such as ISO 27001, NIST CSF, and SOC 2). It provides conversational guidance, source citations, and escalation pathways to human support channels.

3. Data Access and Privacy

3.1. The Agent operates entirely within your Microsoft 365 tenant. Kainos does not access, store, or process any customer data, including prompts, responses, or organisational content.

3.2. All data handling is governed by Microsoft’s infrastructure and policies, including Microsoft Graph and Responsible AI standards.

3.3. Prompts, responses, and data accessed through the Agent are not used to train foundation large language models.

3.4. For more information, refer to our Privacy Notice available at https://www.aegent.security/privacy

4. Customer Security, Access and Configuration

You are solely responsible for:

4.1. provisioning and managing end‑user identities, permissions and access controls;

4.2. verifying that any material, data, or information provided, uploaded, stored, or generated by you or your users in connection with your use of the Agent, including content from your Microsoft 365 tenant (“Customer Content”) is accurate, current and appropriate for the intended audience; and

4.3. promptly addressing any unauthorised access or data exposure within your tenant.

5. Acceptable Use and Warranties

You represent and warrant that:

5.1. you have and will maintain all rights, licences and permissions necessary for the Agent to access, surface and display Customer Content within your Microsoft 365 tenant as configured by you;

5.2. you will not use the Agent to upload, generate, surface or link to content that is unlawful, infringing, defamatory, discriminatory, or otherwise violates third‑party rights;

5.3. you will not attempt to bypass or interfere with security, rate limits or access controls;

5.4. you will comply with applicable export control and sanctions laws and will not make the Agent available in any embargoed country or to prohibited end‑users;

5.5. you will not use the Agent to create or disseminate malware, or to train or improve models other than as allowed by Microsoft’s platform controls; and

5.6. you will comply with all applicable data protection, and other laws in connection with your use of the Agent.

6. Limitations and Disclaimers

6.1. The Agent does not provide legal, audit, or regulatory advice and is not intended for use as a decision making tool. All security and compliance decisions should be made through your organisation’s appropriate internal channels. You must maintain human review of outputs and remain solely responsible for decisions taken in reliance on the Agent.

6.2. You will not use the Agent in safety critical environments where failure or inaccuracy could reasonably be expected to result in death, personal injury, or severe property or environmental damage.

6.3. The Agent’s accuracy depends on the quality and completeness of the content configured by your organisation and the currency of the Kainos-maintained knowledge base. You solely assume responsibility for the information within your Microsoft 365 tenant. The Agent may generate summaries or outputs that contain inaccuracies (sometimes referred to as “hallucinations”), and outputs may reflect biases present in the underlying data or models and you are responsible for ensuring content is accurate, compliant with applicable legislation, and appropriate for the intended audience.

6.4. Kainos makes no guarantees regarding the accuracy, completeness, fairness or suitability of the information surfaced by the Agent. The Agent is provided “as is” without warranties of any kind and Kainos does not guarantee that the Agent will be provided without errors or uninterrupted. No service level commitments or uptime guarantees are provided.

6.5. You are solely responsible for ensuring that your use of the Agent, including any processing of personal data or sensitive information, complies with all applicable laws, regulations, and internal policies.

7. Intellectual Property

7.1. Except for the limited rights expressly granted in Section 11 Usage Rights section below, Kainos retains all right, title and interest (including all intellectual property rights) in and to the Agent, underlying models, the Kainos maintained knowledge base, system and prompt templates, workflows, orchestration logic, configurations, documentation, and any modifications or derivative works thereof. No other rights are granted by implication, estoppel or otherwise.

7.2. Microsoft provides hosting and orchestration but does not claim ownership of the Agent.

7.3. Any third-party services or data sources integrated remain subject to their own licensing terms and Kainos is not responsible for the availability, accuracy, or legality of any third-party services, data sources, or integrations configured by you for use with the Agent.

7.4. Open-source or third-party components are licensed under their respective licence terms, which you must comply with.

8. IP Indemnity

8.1. Kainos will defend you against third-party claims that the Agent, as provided by Kainos, directly infringes the claimant’s intellectual property rights, and will pay final court-awarded damages and reasonable costs.

8.2. Kainos has no obligation for claims arising from (a) combinations with non-Kainos components, (b) use contrary to documentation, or (c) your content.

8.3. If infringement is alleged, Kainos may (i) procure continued use, (ii) modify to be non-infringing without materially reducing functionality, or (iii) withdraw the Agent. This Section states your exclusive remedy for such claims.

9. Customer Indemnity

You will defend, indemnify and hold harmless Kainos from and against any third‑party claim, demand, action or proceeding, and all resulting liabilities, losses, damages, costs and expenses (including reasonable legal fees), to the extent arising out of or relating to: (i) your Customer Content (including any allegation that surfacing, displaying or using Customer Content via the Agent infringes, violates or misappropriates a third party’s rights or is unlawful); (ii) your use of the Agent in breach of these Terms of Use or applicable Law; or (iii) any combination, configuration or integration of the Agent with non‑Kainos components not provided or authorised by Kainos. This indemnity does not apply to the extent the claim would have arisen absent your Customer Content, configurations or use.

10. Limitation of Liability

To the maximum extent permitted by law, Kainos shall not be liable for any loss, corruption, or unauthorised access to data within your Microsoft 365 tenant, regardless of cause. In addition, Kainos shall not be liable for any indirect, incidental, special, exemplary, or consequential damages, or for any loss of profits, revenue, goodwill, even if advised of the possibility. Kainos’ total aggregate liability under these Terms of Use is limited to £10,000 (ten thousand pounds sterling). Nothing in this section limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

11. Usage Rights

11.1. You are granted a non-exclusive, non-transferable right to deploy and use the Agent within your Microsoft 365 environment for your internal business purposes.

11.2. You may not copy, reverse-engineer, modify, or redistribute the Agent outside of the Microsoft Commercial Marketplace without written permission from Kainos, nor use it to create a competing service.

12. Changes and Updates

12.1. Kainos may update the Agent or these Terms of Use at any time (for example, to improve functionality, update the underlying knowledge base, or reflect policy changes). Continued use constitutes acceptance of the updated terms.

12.2. Material changes will be notified via the Agent listing or other reasonable means. If you do not accept updated Terms of Use, you must cease using the Agent.

13. Force Majeure

Kainos shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, strikes, or failures of Microsoft infrastructure.

14. Termination

14.1. You may uninstall the Agent at any time.

14.2. Kainos reserves the right to withdraw or disable the Agent from the Microsoft Commercial Marketplace with or without notice at any time.

14.3. Sections relating to Intellectual Property, Limitation of Liability, Usage Rights, Governing Law, Indemnities, Severability and Waiver, Assignment, any other provisions which by their nature should survive, shall survive termination or expiry of these Terms of Use.

15. Support and Service Levels

15.1. The Agent is hosted and orchestrated by Microsoft. Kainos does not control uptime, performance, or availability.

15.2. Support is provided on a reasonable efforts basis and is limited to documentation and configuration guidance provided by Kainos via support@aegent.security during Business Hours 09:00-17:30 UK time, Mon-Fri, excluding UK public holidays.

15.3. For infrastructure-related issues, users should refer to Microsoft’s support channels.

16. Feedback

If you or your users provide ideas, suggestions, or feedback regarding the Agent (“Feedback”), you grant Kainos a worldwide, perpetual, irrevocable, royalty‑free, transferable licence (with the right to sublicense) to use and exploit the Feedback for any purpose, without restriction or obligation. Feedback excludes Customer Content.

17. Additional Notices

17.1. For more information on privacy, support, or accessibility, please refer to the Agent’s listing in the Microsoft Commercial Marketplace or contact support@aegent.security

17.2. Notices to Kainos must be sent to: Commercial Team, Kainos Software Limited, 4-6 Upper Crescent, Belfast BT7 1NT, Northern Ireland.

17.3. Notices to you may be provided through the Agent listing, in-product messaging, or other reasonable means.

18. Assignment

You may not assign or transfer your rights or obligations under these Terms of Use without Kainos’ prior written consent. Kainos may assign or transfer these Terms of Use as part of a corporate reorganisation, merger, or sale.

19. Severability and Waiver

If any part of these Terms of Use is held invalid, the remainder shall remain in effect. Failure by Kainos to enforce any right or provision will not constitute a waiver of such right or provision.

20. Governing Law

These Terms of Use are governed by the laws of England and Wales, without regard to conflict of law principles. The courts of England and Wales shall have exclusive jurisdiction to resolve any dispute arising under these Terms of Use.